Feedbackhall is a community of consumers sharing their experiences of products and services offered in Nigerian markets - made in Nigeria or not. These experiences could be positive or negative. With feedbackhall online platforms, sharing product experience is easy; consumers can share experiences when they are relaxing, working, playing or shopping! The service is open to everyone and every business free.
Feedbackhall was established to:
Incorporated in October, 2017 and launched on August 9, 2018
No. Feedbackhall is a limited liability company.
Not exactly but feedbackhall complements the services of the CPC and provides data and information that CPC could use in delivering its mandates. Both are similar because they are interested in empowering and protecting consumers but they do not perform these functions in exactly the same way. Feedbackhall is a social media that empowers and protects consumers by making available information consumers need to make the right purchase decisions. It brings consumers together in a community to influence each other’s decisions through experience sharing and by so doing, build a force that is powerful enough to make businesses effect the change they want. CPC, on the other hand, is a government-established organisation that protects consumers by taking both preventive and remedial measures. Therefore, CPC also uses consumer complaints to help them get redress.
Feedbackhall is your next step in word of mouth and you should register to:
Your customers are already sharing their experiences on feedbackhall. Join them there! All for free!
To create an account on feedbackhall,
Nothing! Just sign up. We offer feedbackhall free to all consumers and all businesses because we want every consumer, irrespective of economic, social or physical status to be able to share whatever experiences they believe is worth sharing and we want every business, big or small, to be able to read and respond.
To confirm your email address, you'll need to follow the instructions that are emailed to you when you sign up. If you are unable to locate the message, please make sure you are checking the right email folder or check your other email folders as you may not recall the email you used to register. If you still cannot find it, check your spam folder. If you've already tried all these and you're unable to confirm your email address, please contact us on firstname.lastname@example.org
You can find experiences shared on a product or service on its feedback board. You can reach the feedback board through any of the following:
You can also use the search tool to find a product faster and make your review.
Good reviews are passionate personal experiences of products and services that are GICO (Genuine, Independent Comprehensive and Objective). Good reviews help others make informed decisions about whether to buy a product and also helps businesses understand what they need to change and what they need to keep doing. Reviews that cannot make these happen are not very useful. Please read our Content Guidelines.
When you buy something, use a product or have a service experience, you can make a review and share the experience you had. On Feedbackhall, you can share your experiences with the world anytime, from anywhere in seconds!
You shouldn’t write reviews:
Don’t succumb to any pressure from anyone or business to write a review. All the experiences you share (positive and negative) should be real so you can always stand strongly behind them.
Your reviews may appear in private and public places on this website or any other website or document as follows.
Feedbackhall’s homepage – When you make a review, it appears at the ‘Recent activity’ section on the Feedbackhall’s home page immediately you hit the “Post-review’ button. However, your review may be there only for a short while as new reviews displace older ones. When your review is displaced, it can only appear on the homepage again if it is featured.
Product feedback page – Your reviews can be found on the board of the product or service you reviewed. This is the home of your review and so it will always be here.
My Reviews – You can also see your reviews when you click on ‘My Reviews’ in your profile
Feedbackhall blog – your review can also appear in the feedbackhall blog, in related articles published by feedbackhall
Websites and other marketing outlets – A business could use your positive review for marketing purposes and may display it on their website, social network. They may also display it on offline marketing materials. This makes your review visible to a wider audience.
Sometimes, reviews are temporarily taken down from feedbackhall for investigation. This happens when a review is reported by other users or by our compliance team when they believe a review is fake or when they think a review has not followed our Content Guidelines. However, if you think your review has been removed by mistake, please send a mail to email@example.com Feedbackhall will not delete reviews permanently without notifying the reviewer.
Trust is foundational to the success of feedbackhall. We know this and we are committed to being extremely reliable. Here are some reasons you can trust what you find on feedbackhall:
Feedbackhall does not select most liked products. They are generated automatically by aggregating scores assigned to the products by the reviewers, so Most Liked products could change anytime, depending on consumer ratings. The product with the highest score automatically becomes the most liked. Because this section is automated, businesses cannot request for their products to become the most liked.
No No and No. Paying for advertisement does not allow a business to manipulate its reviews and ratings. Any business paying to place advertisement on feedbackhall will get advertisement on feedbackhall only. Feedbackhall will never skew things in favour of company advertising or against those that do not advertise because we believe that a business can choose any advertising platform it believes is best for its product or service. Advertising businesses have no control over their reviews and ratings and, there is no amount of money that can buy the integrity of the leadership of feedbackhall.
Feedbackhall only guarantees effective advertising as its adverts can put a business right before consumers searching for what it offers.
Feedbackhall will generate revenue from commercial activities such as placement of advertisements and annual reports. Feedbackhall does not take financial support from companies, especially those whose products and services are reviewed and rated on the platform but feedbackhall can collaborate with businesses to reward users of the feedbackhall platforms or help them remedy a bad experience.
At the moment, feedbackhall is focused on making its services worthwhile
NO. it is not only important, but also a legal right and duty of consumers to be able to find, read and share experiences about goods and services available in the markets. Responsible customers are expected to provide feedback on products they use and Feedbackhall publishes business information to enable consumers do all of the above. If you need to update or change the information on your business page, please send a mail to firstname.lastname@example.org with details of the request.
Besides, being on feedbackhall makes your business visible so you can find new customers. Secondly, on feedbackhall, you get feedback from your customers, free which you can use to make targeted improvements and grow better.
Well, it’s not a bad idea to discuss your worries with a lawyer but we would like you to understand that feedbackhall is not responsible for the experiences your customers have. Also, consumers have both right and responsibility to provide feedback on your product or service which they have used. You may want to save your business unnecessary noise and attention as well as cost that come with lawsuit because you may end up paying feedbackhall’s legal bills at the end of the case.
If you find any negative review on your board and think it is fake, please report it. We would pull it down and investigate. If we find the review to be real, we would reactivate it and if otherwise, we would remove it permanently. On the other hand, if you think the review may be true, please respond to the review accordingly. Read ‘Business support’ for our suggestions about responding to reviews.
consumers, like everyone else, have freedom of speech both online and offline and they have a right to express their opinions. beyond rights, the Consumer Protection Council of Nigeria, and the International Law on Consumer Protection regard it as a responsibility for a consumer to provide feedback to businesses on goods and services they patronize. specifically, it states that consumers have a responsibility to speak out (inform manufacturers and government of your needs and expectations); to complain
(inform businesses and appropriate regulatory authorities about your dissatisfaction with a product or service, in a fair and honest manner) and to share experience ((inform other consumers about your experience with a product or service)
based on these, we do not believe that any business wanting to solve its problem in the court will succeed. However, if a business threatens you with a lawsuit, check your review again and make sure the facts are correct and that you can stand behind your views. If you are not sure, we suggest you send a mail to us at info@ feedbackhall.com, requesting to remove the review. Feedbackhall will support you as much as it can.
Please send a mail to email@example.com if you have evidence that a business is trying to create fake reputation on feedbackhall by paying people to write positive reviews. feedbackhall considers this action both unethical and illegal.
Feedbackhall is intended to be a safe and fun place where consumers connect with each other as well as connect with businesses. So, if anyone is making you feel unsafe or worrying you, please send a mail to firstname.lastname@example.org with some evidence.
As in our disclaimer, feedbackhall provides the platform for the sharing but customers of the various products and services ultimately own the contents they post. We encourage our users to post reviews that are GICO (Genuine, independent, comprehensive and objective), if you have any concerns about a review or a photo, please contact our compliance team on email@example.com
One of the goals of feedbackhall is to strengthen the conversation between producers/service producers and their customers. Based on this, we encourage friendly conversations both online and offline. However, these conversations could become unfriendly or uncomfortable. We encourage you to be genuine and honest at all times and stand behind your reviews and not write anything under pressure.
You cannot edit your review 15 minutes after you post it but you can write another review to update your previous review. We suggest you do this only when you have a new information or experience that need to be known. It is a violation of our policies for a business to pay people to write an update or to reward them when they update reviews. It is also a violation of our polices to accept such payments or rewards.
A customer can ask for a refund to remedy a bad experience but definitely, it is a serious offence for a reviewer to threaten a business with negative reviews or offering to update negative reviews they’ve already posted as a way to extract payment. If a business encounters such a reviewer, please contact our compliance team on firstname.lastname@example.org with hard evidence and we shall take appropriate actions.
If we confirm that a review is false and defamatory, we will remove it. If you find such reviews please report them by sending a mail to email@example.com. Our compliance team would need some evidence. We encourage Business owners to use their business accounts to respond publicly or directly to any inaccuracies in the review.
By default, anyone can see basic information about you just as you can see those of other users when you click on their names. However, you can go to your profile and make changes to whatever information you want people to see about you anytime.
People need to know a little (at least) about you to trust the reviews you make. Therefore, your name and a score of your activities on the site are meant for public consumption. If you are concerned about using your real name, you can use your nickname on the site. To change your name,
but note that you cannot become a star reviewer if you are not using your real name.
It is not a requirement but we consider it important as your reviews are more credible when people can see your real name
However, if you choose not to use your real name, you will not be eligible to join the five-star squad.
The star squad is made up of our highest level of reviewers. the FSS is our way of recognizing members of the community who are active and who consistently demonstrate commitment and responsible consumer behaviors both online and offline. To become a Star, you should:
Personal profiles of star reviewers are designated by a Gold badge and after five years, by a black badge.Star Reviewers have opportunity to join the User Advisory Board (UAB). The UAB is part of the management of feedbackhall. As a member of the Board, you are entitled to attend Board meetings fully-sponsored with honorarium and many more benefits. A member of the star squad can also attend any Feedbackhall official event. Being the first independent voice for the Nigerian consumer, you would have opportunity to shape the nature and direction of consumer empowerment in Nigeria. It also gives you an opportunity to play a key role in alleviating ignorance among many Nigerian consumers.
No age limits. Any member of the community can become a star
Membership lasts for a year as the programme is an annual one that ends December every year but a person who is found exhibiting bad behavior may be dismissed before the year ends.
No. The feedbackhall star squad Is only for individual consumers who have met the requirements. In fact, one cannot join the FSS if he or she owns a business that is being rated on Feedbackhall. While we appreciate their membership and interest in feedbackhall, we believe that being a business owner or being a manager, staff, may lead to a conflict of interest.
An official feedbackhall event is an event organised by feedbackhall. It could be an event organised at the community, state or national level. For example, community managers could organize small events any member of the community can attend. A larger event can be organised which will be open to all members of the feedbackhall community. Yet there are some events meant only for the stars so only members of the star squad can attend. Feedbackhall events are usually a good opportunity for community members including consumers and business owners to connect. They are usually fun, insightful and educative.
The FeedbackHall's Nigeria Digital Consumer Survey (NDCS) was launched in March 2019 as part of FeedbackHall's activities to mark the 2019 World Consumer Rights Day, which had the theme, “Trusted Smart Products.” This theme is important in the context of Nigeria, Africa's largest economy, with over 90 million people connected to the internet. Customer experiences, preferences, and trust are important topics. In fact, customers’ trust, which is largely determined by their experience, is not just one of the factors that companies dealing in digital products require to succeed, it is the air that they breath. At FeedbackHall, we knew that a lot of people had opinions about customer experiences, preferences and trust in the digital markets but, empirical evidence was inadequate and, in some contexts, lacking. The FeedbackHall's NDCS was instituted to provide research-based insights on these important topics.
Thirty-seven years ago, US President John F. Kennedy inspired the setting of a date for consumer groups to raise consumer awareness and demand the respect and protection of consumer rights. The World Consumer Rights Day (WCRD) is therefore observed every March 15.
Rights Day (WCRD) is therefore observed every March 15.
FeedbackHall, a consumer feedback service company in Nigeria, joins consumer groups across the globe in celebrating the 2020 World Consumer Rights Day. The theme for this year’s celebration, “The Sustainable Consumer” is unique and globally significant. Sustainable consumption is important now that there is limited time to make changes that will address the issues of climate change and biodiversity loss. Studies conducted by the United Nation’s Intergovernmental Panel on Climate Change, found that global warming is increasing at between 0.1oC and 0.3oC per decade and may reach 1.5oC in 2030. At 1.5oC, the risks for natural and human systems such as hot extremes, drought, loss of some ecosystems and precipitation deficits will be higher than it is now and will get worse if global warming exceeds 1.5oC. This means that there is just one decade left to address the issues of climate change and ensure that global warming gradually stabilises at 1.5oC.
The theme for this year’s World Consumer Rights Day is unique because it exposes the fact that, beyond rights, consumers have an important responsibility – to consume sustainably. Sustainable consumption requires consumers to demand for and patronise products and services that preserve the environment. It also requires them to use these products in ways that minimize their impact on the environment. Such ways include limiting waste (doing more with less); limiting pollution, reusing what is reusable, setting aside what is recyclable for recycling and disposing the waste responsibly. Sustainable consumption is important to ensure that resources are available not only for the present generation but also for future generations.
For consumers to consume sustainably, companies and the organisations that regulate them have important roles to play. Since consumers cannot produce most of what they use by themselves, companies need to change their production models to offer products and services that are truly sustainable so that consumers can have sustainable options. In addition, companies need to stop producing greenwashed products. Some companies claim that their products are organic or natural when they are not organic or natural. Some companies claim that their raw materials and production processes are environmentally friendly when they are not. Businesses use these unethical practices to deceive responsible consumers into believing that their products are environmentally friendly and win their patronage. According to a report by TerraChoice Environmental Marketing, 98% of green-labelled products are actually greenwashed.
This calls for more careful regulation of manufacturers and service providers. Regulators need to ensure that, not just final products, but also the production processes are sustainable. They need to ensure that clams made by companies regarding the degrees of the sustainability of the products and services they offer are correct. Regulation of manufacturing industry and products imported into our country is an important function that needs to be reinforced in Nigeria. Given our level of development and geographic location, our vulnerability to climate change risks are high. Therefore, prevention is not only better but also more feasible than cure. Consumers, businesses, industry associations, NGOs and government organisations need to sincerely join the world in preventing climate change risks by formulating and implementing environmentally friendly policies at national, industry, company and individual levels.
FeedbackHall will continue to provide consumer intelligence required to formulate and implement important strategies and policies for the benefit of everyone. The firm connects consumers and companies to provide and receive constructive feedback as well as provides reliable information through research. This year, FeedbackHall will provide support for people and organisations who are genuinely interested in promoting sustainable production and consumption with a comprehensive, nation-wide consumer research on sustainable consumption – consumer experiences; satisfaction with current products and unmet needs; preferences; readiness, willingness to pay; and more.